Privacy Policy

Effective Date: June 1, 2024

1. Introduction

Listening Ear ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://employence.com and use our artificial intelligence system ("System"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use the System.

2. Information We Collect

Personal Data: Personally identifiable information, such as your name, email address, phone number, and any other contact information you voluntarily provide when you register with the site or use our System.

Feedback Data: Information provided by employees during interactions with our System, including feedback, reports of problems, questions about company policies, and other communications.

Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.

3. Use of Your Information

We may use information collected about you via the site and System to:

  • Create and manage your account.
  • Facilitate personalized dialogues and interactions through our System.
  • Analyze feedback and provide management insights.
  • Improve our services and System based on user feedback.
  • Communicate with you regarding your account or use of the System.
  • Monitor and analyze usage and trends to improve your experience with the site and System.
  • Notify you of updates to the site and System.
  • Request feedback and contact you about your use of the site and System.
  • Resolve disputes and troubleshoot problems.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Our security measures include:

  • Data encryption in transit using TLS 1.3 protocol
  • Data encryption at rest using AES-256 encryption
  • Role-based access controls (RBAC) to limit data access
  • Regular security audits and penetration testing conducted quarterly
  • Compliance with industry-standard security frameworks
  • 24/7 security monitoring and incident response procedures

5a. Data Hosting and Infrastructure

Google Cloud Platform Hosting: All data collected and processed by our System is hosted on Google Cloud Platform (GCP) infrastructure. We leverage GCP's enterprise-grade security, reliability, and compliance capabilities to ensure the highest level of data protection.

Data Residency: By default, data is stored in GCP data centers. For enterprise customers, we offer flexible data residency options to meet specific geographic or regulatory requirements. Please contact us to discuss your data residency needs.

Uptime and Reliability: Our services are backed by a 99.9% uptime Service Level Agreement (SLA), leveraging GCP's global infrastructure and redundancy.

5b. Compliance and Certifications

We are committed to maintaining the highest standards of data protection and regulatory compliance:

  • GDPR Compliance: We comply with the European Union's General Data Protection Regulation (GDPR) for all data processing activities involving EU residents.
  • ISO 27001: Our information security management system follows ISO 27001 standards.
  • SOC 2 Type II: We maintain SOC 2 Type II certification, demonstrating our commitment to security, availability, and confidentiality.
  • Privacy Shield: We adhere to applicable data protection frameworks for international data transfers.

5c. Third-Party Service Providers

We work with trusted third-party service providers to deliver our services. These providers are carefully vetted and contractually obligated to protect your data:

  • Cloud Hosting: Google Cloud Platform (infrastructure and hosting services)
  • Communication Services: WhatsApp Business API (for employee engagement communications)
  • Analytics: Privacy-compliant analytics tools to improve our services
  • Email Services: Secure email delivery providers for notifications and support

All third-party providers are required to maintain data protection standards equivalent to or exceeding our own, and data sharing is limited to what is necessary to provide services.

5d. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under GDPR. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. You have the following rights:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at support@employence.com. We will respond to your request within 30 days.

Data Protection Officer: For privacy-related inquiries or to exercise your rights, you may contact our data protection team at support@employence.com.

5e. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods:

  • Account Data: Retained for the duration of your active account plus 90 days after account closure, unless you request deletion.
  • Feedback and Conversation Data: Retained for 24 months from the date of collection to enable trend analysis and insights, then anonymized or deleted.
  • Aggregated Analytics Data: May be retained indefinitely in anonymized form for product improvement and research.
  • Legal and Compliance Records: Retained as required by applicable laws and regulations (typically 7 years for business records).

You may request deletion of your personal data at any time by contacting support@employence.com. We will process your request within 30 days, subject to legal and contractual retention obligations.

5f. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

Types of cookies we use:

  • Essential Cookies: Required for the Site to function properly (e.g., authentication, security).
  • Preference Cookies: Remember your settings and preferences (e.g., language, theme selection).
  • Analytics Cookies: Help us understand how visitors interact with our Site (e.g., page views, navigation patterns).
  • Performance Cookies: Monitor Site performance and user experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. Most browsers accept cookies by default, but you can usually modify your browser settings to decline cookies if you prefer.

Third-Party Analytics: We may use third-party analytics services to monitor and analyze Site usage. These services may use cookies and similar technologies. Our analytics providers are bound by data protection agreements and do not use your data for purposes other than providing analytics services to us.

5g. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside Israel and choose to provide information to us, please note that we transfer the data, including personal data, to Israel and process it there. All transfers are conducted in compliance with applicable data protection laws, including GDPR, and are protected by appropriate safeguards such as Standard Contractual Clauses or Privacy Shield frameworks where applicable.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfers.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Ozen Kashevet (Listening Ear)
WM Investments Ltd
10 Haparsa St
Herzliya, 4662014
Israel

General Inquiries: contact@employence.com
Customer Support: support@employence.com
Sales & Partnerships: tal@employence.com

Terms of Service

Effective Date: June 1, 2024

1. Acceptance of Terms

By accessing and using the website https://employence.com (the "Site") and the Listening Ear system ("System"), you accept and agree to be bound by the terms and provision of this agreement. In addition, when using this Site's and System's particular services, you shall be subject to any posted guidelines or rules applicable to such services.

2. Description of Services

Listening Ear provides users with access to resources and services, including but not limited to, information about our products and services, communication tools, and personalized content through our System (the "Service"). You also understand and agree that the Service may include advertisements and that these advertisements are necessary for Listening Ear to provide the Service.

3. User Obligations

By using this Site and System, you represent that you are at least 18 years old or are visiting under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, Listening Ear hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site and System by displaying it on your internet browser only for the purpose of using the Service and not for any commercial use or use on behalf of any third party, except as explicitly permitted by Listening Ear in advance.

4. Prohibited Activities

You are specifically restricted from all of the following:

  • Publishing any Site or System material in any other media.
  • Selling, sublicensing, and/or otherwise commercializing any Site or System material.
  • Publicly performing and/or showing any Site or System material.
  • Using this Site or System in any way that is or may be damaging to this Site or System.
  • Using this Site or System in any way that impacts user access to this Site or System.
  • Using this Site or System contrary to applicable laws and regulations, or in any way may cause harm to the Site or System, or to any person or business entity.
  • Engaging in any data mining, data harvesting, data extracting, or any other similar activity in relation to this Site or System.
  • Using this Site or System to engage in any advertising or marketing.

5. Intellectual Property Rights

Other than the content you own, which you may have opted to include on this Site or System, under these Terms, Listening Ear and/or its licensors own all rights to the intellectual property and material contained in this Site and System, and all such rights are reserved.

6. Limitation of Liability

In no event shall Listening Ear, nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this Site or System whether such liability is under contract. Listening Ear, including its officers, directors, and employees, shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this Site or System.

7. Indemnification

You hereby indemnify to the fullest extent Listening Ear from and against any and all liabilities, costs, demands, causes of action, damages, and expenses (including reasonable attorney's fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

8. Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

9. Variation of Terms

Listening Ear is permitted to revise these Terms at any time as it sees fit, and by using this Site and System, you are expected to review these Terms on a regular basis.

10. Assignment

Listening Ear is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

11. Entire Agreement

These Terms constitute the entire agreement between Listening Ear and you in relation to your use of this Site and System, and supersede all prior agreements and understandings.

12. Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of Israel, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Israel for the resolution of any disputes.

13. Contact Information

If you have questions or concerns about these Terms, please contact us at:

Ozen Kashevet (Listening Ear)
WM Investments Ltd
10 Haparsa St
Herzliya, 4662014
Israel

General Inquiries: contact@employence.com
Customer Support: support@employence.com
Sales & Partnerships: tal@employence.com