AI-Driven Communication Platform for Intelligent Conversations with Employees, Customers, Citizens, and Candidates
Ozen Kashevet is an enterprise-grade AI communication platform that revolutionizes how organizations engage with employees, customers, citizens, and candidates. Operating primarily via WhatsApp as a true omnichannel system, our platform delivers natural, context-aware conversations that drive engagement, gather insights, and automate workflows—all while integrating seamlessly with your organizational systems.
Real-time feedback, engagement surveys, and sentiment analysis to enhance workplace experience.
Conversational customer care, qualification workflows, and relationship management.
Public engagement, service delivery, and community feedback collection.
Conversational onboarding, lead qualification, and automated scoring.
Natural, frictionless conversations across digital channels, primarily WhatsApp. Our platform features advanced dialogue management with context, empathy, and adaptive follow-up questions. Dynamic prompts adapt in real-time based on user, history, and context using a hierarchical structure: organization → use case → process → conversation.
Initiate conversations, send surveys, reminders, and follow-ups automatically. Create conversational surveys organically within the dialogue. Detect topics, sentiment, and trends over time with strict separation between individual conversations and aggregated insights.
Continuously accumulate knowledge across all conversations and channels. Detect recurring issues, emerging topics, and behavioral patterns through longitudinal and cross-segment analysis. Receive actionable, data-driven managerial recommendations with management dashboards and free-form querying capabilities.
AI-driven conversation-based workflow engine handling customer care (clarification, routing, tracking, closure), lead intake (qualification, scoring, system updates), and conversational onboarding with step-by-step guidance. Includes automatic triggers and escalation based on content, sensitivity, or lack of response.
Bi-directional integration with organizational systems. Seamlessly connect with your CRM, HR systems, and business tools for automated data synchronization and workflow execution.
Persistent conversational context for continuous learning. Prompt versioning and regression testing ensure quality and consistency across all interactions.
Full Hebrew language support, including emotionally aware dialogue. Platform supports multiple languages with cultural and contextual understanding.
Ozen Kashevet is an enterprise-grade AI communication platform designed to manage intelligent conversations with employees, customers, citizens, and candidates. Operating primarily via WhatsApp as a true omnichannel system, we provide context-aware dialogue, organizational intelligence, and workflow automation.
Our platform combines natural language AI with hierarchical prompt architecture, real-time context adaptation, and bi-directional system integration. We offer persistent conversational memory, sentiment analysis, trend detection, and actionable managerial recommendations—all while maintaining strict data privacy and GDPR compliance.
We support employee engagement and feedback, customer care workflows, lead qualification and intake, conversational onboarding, community engagement, and specialized workflows like driver coordination. Each use case benefits from our AI-driven conversation engine with automatic routing, escalation, and closure tracking.
All data is hosted on Google Cloud Platform with TLS 1.3 encryption in transit and AES-256 encryption at rest. We maintain SOC 2 Type II, ISO 27001, and GDPR compliance. Role-based access controls, quarterly security audits, and 24/7 monitoring ensure enterprise-grade security.
Yes, Ozen Kashevet offers bi-directional integration with CRM, HR, ERP, and custom organizational systems. Our API-first architecture enables seamless data synchronization, automated workflow triggers, and real-time updates across your technology stack.
The platform supports multiple languages including full Hebrew support with emotionally aware dialogue. Our AI understands cultural context and nuances, ensuring natural and appropriate conversations across different languages and regions.
Contact our team at contact@employence.com for a personalized demo and consultation. We'll assess your use case, configure the platform for your needs, provide training, and support you through onboarding and deployment.
Our Organizational Intelligence module continuously accumulates knowledge, detects recurring issues, identifies emerging topics, performs cross-segment analysis, and delivers data-driven recommendations through management dashboards and free-form querying capabilities.